As part of the Networking/PC Communications course, our class was split into groups and tasked with researching networking related careers.
Our group chose the positions of Technical Support, Network Operations Center Technician, and Network Administrator.
Each button along the top menu shows the various step we took to complete this task, as well as the slide content of the presentation.
Our group chose the positions of Technical Support, Network Operations Center Technician, and Network Administrator.
Each button along the top menu shows the various step we took to complete this task, as well as the slide content of the presentation.
Our final presentation can be seen by clicking this link, and viewing the slides provided.
The presentation will automatically start as a slideshow. Each slide will be presented for 30 seconds
Navigation controls are provided at the bottom of the slides.
To pause the slideshow, click the play button in the lower right hand corner.
To exit the slideshow, click the X button in the lower right hand corner.
To move forward or back, click the arrow buttons in the lower left hand corner.
Group 1 Networking Project Presentation
Members & Responsibilities:
Bradley Gore - Group Leader
Brooke Jones - Network Administration Section
Bradley Ogle - Technical Support Section
Bobby Ritchie - NOC Technician Section
Brian Umstead - Webmaster
Bradley Gore - Group Leader
Brooke Jones - Network Administration Section
Bradley Ogle - Technical Support Section
Bobby Ritchie - NOC Technician Section
Brian Umstead - Webmaster
Technical Support Technician
Tech Support, Support Technician, and Help Desk Technician are all categories of this role. These technicians provide users with
assistance on a range of devices, such as mobile phones, televisions, computers, and many more software and hardware goods. Most support technicians provide
this assistance using a telephone or the internet to solve problems with a company's product. Tech support also covers computer desktop support, which may require
the tech to physically visit the computer's location. Desktop support technicians may also use remote support tools, and solve the problem as if they were at the computer's
location.
Vocabulary
- BIOS : Basic Input Output System - built-in Read Only software that provides some standard options for what the PC can do that can be set without accessing any programs on disc or booting into the OS.
- POST : Power On Self Test - A pre-boot test that a computer goes through to verify everything is functional enough to proceed with boot. This will produce error codes (usually in beeps) advising of the issue if it doesn't boot.
- RAM : Random Access Memory - very fast read/write memory used only while the computer is powered on. Data is wiped from this when power is cut off.
- Event Viewer : a handy place to view logs of application and hardware events and is great when troubleshooting issues.
Salary Information
Range: $18,000 to $46,000 Average: $30,640 sourceTechnical Support Technician
The world of Information Technology is a world of non-stop learning. Each generation of technology seems to simplify some things, yet introduces
many new equally or more complicated items at the same time! This is why it's critical to anyone in this field to be willing to learn new processes,
techniques and technologies. Fortunately, many companies provide on the job training for continued learning and opportunity to learn by doing.
Technical Support is excellent for hands on learners, as a technician is faced with new issues every single day!
Some of the things a person may want to start learning while at this stage in their career are:
- More in-depth networking training, such as Cisco certification.
- Security around users and groups.
- Program logic/design - this can branch off into database administration, web development/design, software engineering.
- Network Security / Ethical Hacking - how to keep intruders out and data secure.
Education & Certifications
Typical Education: 2 year degree in the Information Technology field, or technical trade school.Certifications: Comptia A+, Comptia Network+, Microsoft Certified Professional, Microsoft Certified Desktop Technician, Cisco Certified Entry Networking Technician.
Resource Links
www.professormessor.com Free online training for Comptia A+, and more.www.techsupportalert.com Resources for Tech Support Technicians.
Network Operations Center (NOC) Technician
A network operations center (or NOC, pronounced like the word "knock") is one or more locations from which control is exercised over a computer, television broadcast, or
telecommunications network. Large organizations may operate more than one NOC, either to manage different networks or to provide geographic redundancy in the event of one
site being unavailable or offline. As a NOC technician, you'd be part of a larger team that responds to networking, computer problems and similar issues.
within a large organization.
Vocabulary
- UPS : Uninterruptable Power Supply - a battery backup designed keep power supplied to computers and devices during an electrical outage.
- ISP : Internet Service Provider - provides backbone network connections to the internet
- SLA : Service Level Agreement - An agreement that details the level of service a provider will be responsible for. Typically provided by an ISP.
- VOIP : Voice over IP - Telephone service that is routed over the internet, instead of analog phone lines.
Salary Information
Range: $24,000 to $80,000 Average: $45,000 sourceNetwork Operations Center (NOC) Technician
What Does an NOC Technician Do?
First, a call describing a problem within your company's computer system is placed to the operations center, where you work. Your team will then log the incident and continue monitoring the progress made in solving the issue. The next step in the process is to send you or another NOC technician to diagnose the issue, isolate the problem and formulate a plan of action. Finally, your team will take the appropriate action to resolve the issue and make sure it doesn't reoccur in the future.
First, a call describing a problem within your company's computer system is placed to the operations center, where you work. Your team will then log the incident and continue monitoring the progress made in solving the issue. The next step in the process is to send you or another NOC technician to diagnose the issue, isolate the problem and formulate a plan of action. Finally, your team will take the appropriate action to resolve the issue and make sure it doesn't reoccur in the future.
Education & Certifications
Typical Education: 4-6 year degree in Computer Science field.Certifications:Comptia Security + Microsoft Certified Professional, Microsoft Certified System Administrator, Microsoft Certified System Engineer, Cisco Certified Network Associate.
Resource Links
www.networkadministrator.com How to build an inexpensive Network Operations Center.www.inoc.com Information and job market.
Network Administrator
A Network Administrator is the person responsible for installing, configuring, and maintaining a network, usually a server-based network such as Windows Server 2003 or Novell NetWare.
The network administrator is an overseer that is responsible for the routine maintenance of the hardware and software that forms a computer network.
This includes installing, configuring, and maintaining network equipment and attached
peripherals that are vital to day-to-day operations.
Vocabulary
- SOP : Standard Operating Procedure- written procedures detailing how a task should be carried out.
- SNMP : Simple Network Management Protocol - used by network devices to transmit status information, allowing detailed monitoring.
- SAN : Storage Area Network - a network of block level storage devices. Provides fast and often redundant connections to storage devices.
- SCCM : System Center Configuration Manager - a Microsoft® program used to manage network assets.
Salary Information
Range: $42,000 to $108,000 Average: $69,160 sourceNetwork Administrator
The term "Network Administrator" covers a broad range of actual roles. Some administrators are hands on, and handle hardware level issues. Other
administrators are just that, a management position,
and may require more of a project management background than other positions. A network administrator may also be specialized in a certain system, such as Unix, or focused solely on an area such as security.
At a smaller company, a network administrator wears all sorts of hats, and is responsible for all aspects of the computer department! Probably the most common factor of them all is the need to document the network.
Having a road map of the system is a network administrator's best tool for any role.
Education & Certifications
Typical Education: 4-6 year degree in Computer Science, Information Technology, or Business Administration with an emphasis in computer systems.Certifications:Comptia Server+, Comptia Linux+, Microsoft Certified System Engineer, Cisco Certified Network Professional.
Resource Links
www.networkadministrators.com Online resources for Network Administrators.www.securitywizardry.com Networking security product ratings.
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